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Delivery

Our delivery services

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

Christmas delivery

Please note that our offices will be closed between 15th November 2018 and 15th January 2019. During this period, we will be offering a limited delivery service. Please contact us by email for any enquiries about our pearls or services and we will reply promptly by email or phone.

Switzerland

All orders to be delivered to addresses within Switzerland are shipped using insured, registered postal mail and delivered within 1-2 working days of your order.

This service is free of charge for shipment of orders of goods purchased from our website that total more than CHF200 excluding VAT. This excludes our stringing and drilling services.

For shipment of orders of goods purchased from our website that total less than CHF200 excluding VAT, a charge of CHF8 to your order will be added during the checkout process, with VAT at the current standard rate of 8%.

Other International Destinations

Orders delivered to addresses outside Switzerland are shipped using FedEx International Priority and delivered within 6-10 working days of your order. A charge of CHF30 applies for shipment to addresses in the European Union or North America, and CHF45 to addresses in the rest of the world.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

 

Taxes & Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. VAT at the standard rate of 8% will be applied to orders dispatched within Switzerland.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise on what this amount may be.

 

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

 

Shipping destinations

To Switzerland

All orders delivered to addresses within Switzerland are shipped using registered postal mail and delivered within 1-2 wording days of your order.

This service is free of charge for shipment of products purchased from our website, excluding our stringing and drilling services.

To European Union and North America

Orders delivered to addresses addresses in the European Union or North America are shipped using FedEx International Priority and delivered within 6-10 working days of your order.

A charge of CHF30 will be applied to your order during the checkout process.

Other destinations

Orders delivered to other addresses in the rest of the world are shipped using FedEx International Priority and delivered within 6-10 working days of your order.

A charge of CHF45 will be applied to your order during the checkout process.